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Terms of Service

Version 1.2 · In effect from 2 November 2026

1. Who we are and what these terms are

1.1 Tsaami is operated by Tsaami LLC, a limited liability company registered in the Sultanate of Oman, Commercial Registration No. 1677897 ("Tsaami", "we", "us"). E-mail: info@tsaami.com. Website: tsaami.com.

1.2 These terms are the contract between Tsaami and the business that opens a Tsaami account (the "shop", "you"). They apply to the dashboard, the counter scanner (in a browser, or in the Tsaami app where available), the public join pages, the wallet cards and the programming interface (API).

1.3 The following pages are part of these terms: the Refund and Cancellation Policy, the Payment and Security page, the Acceptable Use Policy and the Data Processing Agreement. The Privacy Policy explains how personal data is used. If these terms and one of those pages disagree, these terms apply, except that the Data Processing Agreement applies on the handling of your customers' personal data.

1.4 The person who opens the account confirms that they are 18 or over, that they are authorised to bind the shop, and that the shop is a business. The service is not sold to consumers, and a person under 18 may not open an account.

1.5 You accept these terms when you create an account, and again each time you pay an invoice.

2. The service

2.1 Tsaami is a loyalty-card service provided over the internet. With it a shop can:

  • design loyalty cards (stamp, points, cashback and tier cards) and their rules and rewards;
  • let its customers join by mobile number on a public join page or at the counter, and carry the card in Apple Wallet or Google Wallet;
  • add stamps or points and redeem rewards with the scanner;
  • see its members, their balances and history, and run reports;
  • send its own members updates on their wallet card and, where the plan allows and the feature is available, messages from the shop's own WhatsApp number;
  • handle its customers' privacy requests in the Privacy Centre, and download a copy of all its data.

2.2 What your plan includes (for example the number of branches, cards, team logins or messages) is shown on the Plan page in the dashboard and on tsaami.com.

2.3 The loyalty programme is yours. The cards, the rules, the rewards and every promise made to a member are the shop's. Tsaami provides the tool and is not a party to the relationship between the shop and its customers.

2.4 Tsaami does not handle money between you and your customers. Tsaami does not take, hold or pass on payments from your customers. A stamp, a point, a cashback balance or a reward recorded in Tsaami is a record of your own promise to your customer, not money held by Tsaami.

2.5 Some features depend on services run by others: Apple Wallet, Google Wallet, WhatsApp, e-mail delivery and Thawani's payment page. Their availability and rules are outside our control, and you agree to follow the rules those providers set for businesses that use them.

3. Your account

3.1 You must give true and complete details when you sign up and keep them up to date, including the legal name of the business and a working e-mail address.

3.2 The owner login controls the account. The owner may give other people their own login (for example a manager, an accountant or counter staff), where the plan allows it. You are responsible for everything done under your logins, and for removing a person's login when they leave.

3.3 You must keep passwords, counter PINs, recovery codes and API keys secret, must not share one login between several people, and must tell us at once if you believe someone has got into your account. Two-step sign-in is required for owners.

3.4 To help you, Tsaami support staff may open your account in a support session. Each session is recorded with its reason, and you can see the list in your dashboard. In a support session our staff see customer names and numbers masked, and cannot download your data or erase a customer.

4. Free trial

4.1 A new shop starts with a free trial of 14 days. No card is needed to start the trial, and nothing is charged for it. We may offer a different trial length for a plan or extend a trial.

4.2 When the trial ends and no subscription has been paid, the account becomes read-only until you pay: your customers can still redeem rewards they have earned, but new stamps and points, and changes to cards and settings, are paused. You can still download your data.

5. Plans, prices and tax

5.1 Prices are in Omani Rial (OMR). The plans, their prices, whether a price is per month or per year, and whether it is charged per branch are shown on the Plan page and on tsaami.com.

5.2 Value added tax is added where the law requires it. Once Tsaami is registered for VAT, each invoice shows the tax separately together with our VAT registration number.

5.3 If you add branches during a paid period and your plan is priced per branch, you are charged for the added branches for the days left in that period.

5.4 We may change prices. A new price applies from your next billing period, and we tell you at least 30 days before.

5.5 A free month or other credit that we give (for example for a referral) has no cash value, cannot be transferred, and is used against a later invoice.

6. Paying, renewal and late payment

6.1 A subscription is paid in advance for each period (a month or a year).

6.2 When online card payment is enabled, you pay online by card through Thawani's payment gateway; payment by bank transfer is not offered. How payment works, and how it is kept secure, is described on the Payment and Security page.

6.3 We do not charge your card automatically. About three days before a paid period ends we issue the invoice for the next period and remind you; you pay it with "Pay now" in the dashboard. Renewing automatically from a saved card is not offered.

6.4 A renewal covers the period that starts where the last paid period ended. Paying late does not move that period.

6.5 If an invoice is not paid by its due date:

  • 7 days after the due date, adding stamps and points is paused;
  • 14 days after the due date, the account becomes read-only (clause 4.2);
  • after 90 days in read-only, the subscription is cancelled.

We send reminders before and after the due date. These time-based steps are not active until online card payment is enabled. Your customers can keep redeeming rewards they have already earned while the account is overdue or read-only.

6.6 Invoices are numbered and are not edited after they are issued. A mistake is corrected with a credit note.

6.7 You must not ask the bank to reverse a payment (a chargeback) for a charge you agreed to. Write to us first; we will correct a real mistake.

7. Refunds

Refunds are governed by the Refund and Cancellation Policy. In short: payments for a period that has started are not refunded, except for a duplicate or mistaken charge, where we end the service without a breach on your side, or where Omani law requires a refund.

8. Cancelling

8.1 The owner can cancel at any time in the dashboard (Billing, "Cancel at the end of the period"). The subscription then runs to the end of the period already paid and is not renewed. An invoice already issued for the next period is cancelled with a credit note. You can change your mind until the period ends.

8.2 Cancelling does not end your duties to your own customers, for example rewards they have already earned. Tell them before your programme ends.

8.3 What happens to your data after cancellation is in clause 12.

9.1 You decide why and how your customers' personal data is used in your loyalty programme. Under Oman's Personal Data Protection Law (Royal Decree 6/2022, the "PDPL") you are the controller of that data, and Tsaami processes it on your behalf under the Data Processing Agreement. Tsaami is itself the controller of the shared customer record described in the Privacy Policy.

9.2 You are responsible for, and confirm that you will:

  • (a) collect a customer's data only with a lawful basis, and with their explicit consent where the law requires it (PDPL, Article 10), and be able to show that consent;
  • (b) tell customers, before their data is collected, who you are, why the data is collected and what their rights are (PDPL, Article 14), including by linking the Privacy Policy where you invite customers to join;
  • (c) not enrol a child without the consent of the child's guardian (PDPL, Article 6);
  • (d) send advertising or marketing messages only to customers who gave their written consent beforehand, tell them how to stop, and stop at once and free of charge when they ask (PDPL, Article 22; Executive Regulation, Article 22);
  • (e) answer customers' requests to see, correct, move or erase their data, or to withdraw consent, within the time the law allows (PDPL, Article 11; Executive Regulation, Article 16), using the Privacy Centre (the "Privacy" page in the dashboard);
  • (f) import members from another programme only if they agreed to be members of it and you may lawfully move their details, and remove anyone who asks;
  • (g) not record sensitive data about customers (for example health, religion, ethnic origin or criminal records; PDPL, Article 5) in names, notes, tags or anywhere else in Tsaami;
  • (h) let only the people who need it see customer data, and keep it confidential.

9.3 If you connect your own systems to Tsaami (API keys, webhooks, exports), you are responsible for the data once it leaves Tsaami.

10. Messages to your customers

You decide what is sent to your customers and when. Every message must follow the Acceptable Use Policy. Messages come from your shop: wallet-card updates carry your shop's name, and WhatsApp messages (where available) are sent from your shop's own number. Tsaami's own number is never used to message your customers.

11. Acceptable use

You must follow the Acceptable Use Policy. In particular you must not use Tsaami for anything unlawful in Oman, to mislead customers, to send unwanted messages, or to try to reach data that is not yours.

12. Your data, and what happens at the end

12.1 Your data is yours. The owner can download a copy of everything the shop holds at any time (the "Your data" page in the dashboard), in every subscription state.

12.2 After a subscription is cancelled, the download stays available for 90 days. After that we delete or anonymise your customers' personal data within a further 30 days, except what the law requires us to keep (for example invoices) and copies in backups, which expire on their own schedule.

12.3 When a customer's identity is erased, their stamp and reward history stays in your records without their name or number, so your totals still add up.

13. Availability, support and changes to the service

13.1 We work to keep Tsaami available and secure, and we keep encrypted backups. We do not promise that the service will never be interrupted or free of errors. Planned maintenance is announced where practical.

13.2 Support is by e-mail at info@tsaami.com and on WhatsApp at +968 7727 2705.

13.3 We may add, change or remove features. If we remove a feature you pay for and depend on, we tell you beforehand where we reasonably can.

14. Liability

14.1 Nothing in these terms limits liability that cannot be limited under Omani law, including for fraud or deliberate wrongdoing.

14.2 Subject to 14.1, Tsaami is not liable for: loss of profit, revenue, customers or goodwill; indirect or consequential loss; the acts of Apple, Google, Meta (WhatsApp), Thawani or other providers outside our control; or the content of your cards and messages, your rewards, or your dealings with your customers.

14.3 Subject to 14.1, Tsaami's total liability to you for all claims in any 12-month period is limited to the fees you paid to Tsaami in the 12 months before the claim.

14.4 You will compensate Tsaami for claims, fines and costs that arise because you broke clause 9, 10 or 11, including claims by your customers or by a regulator about data you collected or messages you sent.

15. Intellectual property

15.1 Tsaami and its software, designs and documentation belong to Tsaami LLC. While your subscription is active (or in trial) you have a non-exclusive, non-transferable right to use the service for your own business.

15.2 Your shop name, logo, card designs and other content remain yours. You give Tsaami the right to host and display them to provide the service, including on wallet cards and join pages, and you confirm you have the right to use them.

15.3 Apple Wallet, Google Wallet and WhatsApp are trademarks of their owners.

16. Suspension and ending by Tsaami

16.1 We may suspend an account, in whole or in part, where: an invoice is overdue (clause 6.5); the Acceptable Use Policy or clause 9 is broken; the account puts other shops, customers or the service at risk; or the law or an authority requires it. Where we reasonably can, we tell you first and give you the chance to put it right.

16.2 Either side may end the contract if the other seriously breaks these terms and does not put it right within 14 days of being asked in writing.

16.3 We may stop offering the service with at least 60 days' notice. In that case we refund the fees paid for the whole months that remain unused.

17. Changes to these terms

We may change these terms. We tell the owner by e-mail and in the dashboard at least 30 days before a change takes effect. If you do not agree, you may cancel before that date; continuing to use the service after it means you accept the change.

18. Law, language and disputes

18.1 These terms are governed by the laws of the Sultanate of Oman.

18.2 The parties will first try to settle a dispute by discussion within 30 days. After that, the competent courts of the Sultanate of Oman, sitting in Muscat, have jurisdiction.

18.3 These terms are written in Arabic and English. If the two differ, the Arabic text applies.

18.4 If part of these terms cannot be enforced, the rest still applies. Tsaami may transfer this contract with its business; you may transfer it only with our written agreement. Neither side is liable for a failure caused by events outside its reasonable control.

19. Contact

Tsaami LLC, Sultanate of Oman. E-mail: info@tsaami.com. WhatsApp: +968 7727 2705.

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