Refund and Cancellation Policy

This policy is part of the Tsaami Terms of Service. It applies to subscriptions that shops buy from Tsaami LLC. It does not apply to anything a shop sells to its own customers.

Online card payment is being set up. A new shop is on a free trial, and nothing is charged during it. Online card payment through Thawani is being enabled and is not switched on yet; until it is, no card payment is taken. This policy sets out how paying, refunds and cancellation work once it is switched on.

1. Try before you pay

A new shop starts with a free trial of 14 days. No card is needed and nothing is charged. You only pay if you decide to continue.

2. What you pay for

• A subscription is paid in advance for one period (a month or a year, as your plan says), in Omani Rial (OMR).
• You pay each invoice yourself, online by card, on Thawani's secure payment page. Tsaami does not store your card and does not charge it automatically.
• If your plan is priced per branch and you add branches during a paid period, the added branches are charged for the days left in that period.

3. Refunds

NO REFUNDS. A payment for a subscription period that has started is not refunded, in whole or in part, including where you cancel before the period ends or do not use the service.

We do give a refund in these cases:

1. A duplicate or mistaken charge: you paid the same invoice twice, or were charged an amount different from the invoice. We refund the amount that was not owed.
2. We end the service without a breach on your side (Terms of Service), or you cancel because you object to a new sub-processor (Data Processing Agreement): we refund the fees paid for the whole months that remain unused.
3. Where Omani law requires a refund.

A free month or other credit has no cash value and is not refunded.

4. How to ask for a refund, and how it is paid

Write to info@tsaami.com from the owner's e-mail address, with the invoice number and the reason. We answer within 7 working days.

An approved refund is paid only to the card that made the payment, through Thawani. We do not refund in cash or to another account. We send the refund to Thawani within 3 business days of approving it; your own bank decides how soon it appears on your statement.

Every refund is recorded in our accounts. Where an invoice is cancelled or reduced, we issue a credit note that refers to it.

Please write to us before asking your bank to reverse a payment. A reversal (chargeback) for a charge that was correct may lead to the account being suspended until it is settled.

Accepting these terms when you pay. At the "Pay now" step the owner is shown a short form of section 3 and must tick a box to accept the refund and cancellation terms before the payment can start; each acceptance is recorded with the invoice, the payment, the version of the words and the language.

5. Cancelling your subscription

How. The shop's owner cancels in the dashboard: Billing, "Cancel at the end of the period". No notice period is needed and there is no cancellation fee.

What happens. The subscription keeps running until the end of the period you have paid for, and is not renewed. An invoice already issued for the next period is cancelled with a credit note, so nothing more is owed. Until the period ends you can change your mind with "Keep my subscription".

Your data. You can download all of your shop's data at any time, and for 90 days after the subscription ends.

Your customers. Cancelling Tsaami does not cancel what you promised your own customers. Tell them before your programme ends, and honour the rewards they have earned.

6. If an invoice is not paid

We remind you before and after the due date. If the invoice stays unpaid:

Paying the invoice restores the account. An unpaid trial becomes read-only when the trial ends. The time-based steps above begin once online card payment is switched on.

7. Contact

Tsaami LLC, Sultanate of Oman. E-mail: info@tsaami.com. WhatsApp: +968 7727 2705.