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Payment and Security

Version 1.2 · In effect from 2 November 2026

This page explains how a shop pays its Tsaami subscription and how the payment is protected. It is part of the Tsaami Terms of Service.

Online card payment is being set up. A new shop starts on a free trial, and nothing is charged during it. Online card payment through Thawani is being enabled and is not switched on yet; until it is, no card payment is taken. When it is switched on, paying works as set out below.

1. What you are buying

A subscription to the Tsaami loyalty-card service for your business, for one period (a month or a year). The plans, what each includes and their prices are on tsaami.com and on the Plan page of your dashboard. The seller is Tsaami LLC, Commercial Registration No. 1677897, Sultanate of Oman.

2. How you pay

You pay online by card through Thawani's payment gateway. In the dashboard the owner presses "Pay now" on an invoice and is taken to Thawani's own secure payment page. You enter your card details there, on Thawani's page, and are then returned to Tsaami.

Accepted cards are the cards Thawani's payment page accepts, which include Visa and Mastercard cards. Payment by bank transfer, cheque or cash is not offered.

3. Currency, price and tax

All prices and all charges are in Omani Rial (OMR). If your card is in another currency, your own bank converts the amount and may charge you for it.

The amount you pay is the invoice total. Value added tax, where it applies, is shown separately on the invoice and included in that total. We add no fee for paying by card.

4. Your card details never reach Tsaami

Your card number, expiry date and security code (CVV) are entered only on Thawani's page. They are not seen, handled or stored by Tsaami, and no Tsaami system has a place to hold them.

What Tsaami keeps about a payment is: the invoice it paid, the amount, the date, whether it succeeded, and Thawani's reference numbers. We do not keep a card number, not even a masked one. What Tsaami sends to Thawani is: the invoice amount and currency, a one-time order number, the name of your shop, and our own references for the invoice.

5. Security of the payment

  • 3-D Secure. Thawani's page supports 3-D Secure, the card schemes' extra check that the person paying is the cardholder. Your card's bank may ask you to confirm the payment, for example with a one-time code sent to your phone.
  • Encryption. Your browser's connection to Tsaami and to Thawani's page is encrypted (HTTPS/TLS). Tsaami's server talks to Thawani over an encrypted connection too, and each request carries a secret key that Thawani issued to Tsaami and that never reaches a browser.
  • Confirmed with Thawani, not just the browser. An invoice is marked paid only after Tsaami's server has asked Thawani directly and Thawani has confirmed the payment for the right amount. If Thawani's answer is delayed, the Billing page shows "Confirming your payment with the bank" and checks again automatically; a payment is never recorded twice.
  • The payment link from "Pay now" is signed, works once, and expires after 10 minutes.
  • No saved cards and no automatic charges. Tsaami does not keep your card for later and does not charge renewals by itself; you pay each invoice.

6. Security of your account

  • Owners sign in with a password and a second step (an authenticator app or a passkey).
  • Only the shop's owner can see invoices and pay.
  • Each shop's data is separated from every other shop's, and the database enforces it.
  • More detail is in the Privacy Policy and in the Data Processing Agreement.

7. Delivery

Tsaami is a digital service. Nothing is shipped. Your subscription period is activated or extended as soon as Thawani confirms the payment, normally within minutes, and a receipt and numbered invoice appear on the Billing page.

8. Refunds and cancellation

See the Refund and Cancellation Policy. In short: no refunds for a period that has started, except for a duplicate or mistaken charge, where we end the service, or where the law requires. A refund is paid only to the card that made the payment.

Tsaami is a software service used over the internet; no goods are exported. The service is offered to businesses established in the Sultanate of Oman. It may not be used where that would break Omani law or sanctions that apply in Oman.

10. If something goes wrong with a payment

  • If you were charged but the invoice still shows unpaid after one hour, write to us with the invoice number. Do not pay a second time.
  • If you see a charge from Tsaami that you do not recognise, write to us before contacting your bank.

Customer service: info@tsaami.com. WhatsApp: +968 7727 2705.

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